Payment Options, Withdrawals, and Outstanding Balances

ACI Payment Plan

ACI is a 3 rd party payment processor that IWU partners with to offer semester payment plans. These plans allow a student to pay their tuition and fees balance in monthly payments over the semester, rather than pay it all up front. Although there is a $25 set up fee, there is no interest charged on a payment plan. ACI’s payment plan option is not a loan program. Rather, it is a contracted agreement to pay off your balance in increments before the end of the semester. You must enroll in a new plan each semester.

When you enroll in a 4, 5, or 6-month plan, ACI will divide the amount of your contract into equal monthly payments that will automatically be withdrawn on the 10 th of every month. This payment withdrawal date can be changed if necessary. Although your balance with IWU may show zero, this is due to a contracted payment plan with ACI. Failure to complete the payment plan due to missed payments will result in charges back to your IWU account that you will remain responsible to pay. IWU does not receive funds from ACI until you have made the monthly payment.

To enroll in a plan, please visit ACI Payments. Detailed instructions for enrolling in a plan are included at the top of this IWU page. You may also contact Student Account Services at 765-677-2411 for assistance.

Withdrawal Refund Rates

Registration is an agreement between the student and the university. If a student withdraws, a refund may be given, depending upon the period of time that has elapsed from the beginning of the semester. Please review our refund rates in our Student Accounts Brochure on this page or contact Student Account Services at 765-677-2411. You may also refer to the university catalog here - indwes.edu/catalog. Go to College of Arts and Sciences, Policies and General Information, and then Financial Information.

Failure to pay does not withdraw you from classes. Should you decide not to attend IWU, you must notify the Registration & Academic Services (RAS) Office before the end of the drop/add period in order to receive a 100% tuition refund. Room and board refunds are also outlined in our Student Accounts Brochure and in the university catalog.

Outstanding Balances and Registration

Outstanding balances on your IWU account will need to paid in order to register for additional courses/semesters. If you signed up for an ACI payment plan for the fall or spring semester which covers your full balance, then you are good to go!

Failure to pay does not withdraw you from classes. Should you decide not to attend IWU, you must notify the Registration & Academic Services (RAS) Office before the end of the drop/add period in order to receive a 100% tuition refund. Room and board refunds are also outlined in our Student Accounts Brochure and in the university catalog.

Outstanding Balances and Transcript/Diploma Requests

Outstanding balances on your IWU account will need to paid in order to receive transcripts or diplomas. Transcript or diploma requests through the Registrar’s Office will be denied until the balance is paid. If you signed up for an ACI payment plan for the fall or spring semester which covers your full balance, then you are good to go!

Questions?

• If you have questions about the financial aid that is showing on your statement, please contact the Financial Aid Office at 765-677-2116 or by email at finaid@indwes.edu.
• If you have questions about the charges on your statement or questions about your balance, please contact Student Account Services at 765-677-2411 or by email at CAS-StudentAccounts@indwes.edu.